"The bed linen incident" supervised the service to a "professional class".

On these two days, an unannounced interview statement entitled “Five Star Hotels, Why Don't You Change Your Bed Cloth?” stirred up a wave of confusion and became a “bedclothing thing” on the field of speech. The people who are not shocked and angry, such as the replacement of bedding and incomplete cleanliness of toilets, have pointed their fingers at the supervision department. “Great” five-star hotels are so “primary”. The problem is that a social organization can find out why the regulatory authorities have not discovered it.
This question is not without reason. Although, indeed, as stated by the hotel concerned, the actuality of the report needs to be further verified, in any case, the unannounced visits to the organization dared to make the assessment process, data, and public evidence available to the public, at least to some extent, to clarify the actual existence of the relevant issues. For several hotels that were exposed, the Beijing Municipal Committee of Tourism has opened an interview. Next, for the relevant regulatory authorities, the more important task is to effectively verify the exposed problems and make corresponding treatment according to law. As for the latest “embarrassing theories” that queried some of the motives for unannounced visits, it is entirely possible to leave the head behind them – even if the motives are “impure”, only the facts are exposed. Such unannounced visits deserve attention and respect.
The problem is that the supervisory department has no professional ability to meet. From the current situation, this ability is significantly lacking. Regulatory issues are complex and changeable. The supervision department has limited manpower, and the division of labor is also mostly "coarse". This to a large extent means the lack of supervisory manpower and expertise. In the face of "liquidity" services, this lack of performance tends to be more pronounced. Taking hotel services as an example, as some commentators have pointed out, in general, whether the hotel's bed linens, towels, and bath towels have been changed, how they are washed, whether there are residues, whether the hotel toilets are rubbed, and what rubs are used. The average consumer is hard to discern. If you do not have a test intention, use special items, or have adverse reactions after your stay, the average customer may not be able to find any problems between them, and it will not leave a basis for satisfying the richness.

Service supervision requires more recourse to professionals and professional skills, which is often the result of a shortage of regulatory agencies. From this point of view, if there is no more energy to follow up, relying solely on the strength of the existing regulatory authorities, after the interview, the "verification" operation may be difficult to have aspiring results.
Nowadays, with the promotion of consumption, people are increasingly demanding the quality of service, and serving professional supervision has become an urgent matter. For this reason, it is urgently necessary to make every effort from the following aspects. First, the specialization of supervisory personnel and supervisory skills. In view of the hot and difficult aspects of service supervision, equipped with as many professional and professional equipment as possible, it strives to conduct professional evaluations of regulatory targets like the unannounced visits in the “bed-clothing matter”. Second, the reform of the operating mechanism is supervised. Regulatory agencies cannot expand indefinitely and are omnipotent. Being longer than relying on “professional” social strength is a major performance of regulatory specialization in operational mechanisms. In the meantime, there are professional organizations working with inquiries, anti-counterfeiting, etc., and there are "whistle-blowers" from inside the company involved, media personnel undercover unannounced visits, and so on. Regulatory agencies must formulate incentives that satisfy “seductive” and use as much energy as possible for my own purposes. Third, the formulation and revision of relevant laws and regulations. For example, the current public health management regulations and their implementation details are enriched, and more detailed, clearer and more stringent requirements are combined with consumer pain points to provide professional assurance of service supervision at the legal level.
No matter whether it was the recent “fishing situation” in the sea fishing industry, it is still a five-star hotel “bed-clothing thing”, and both are “professional classes” for service supervision.

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